Frequently Asked Questions
Is key fob or code access required for amenities?
Yes. A key FOB is required to access the Emerald Lake community gym after 5 pm.
Are amenities secured and accessible by residents only?
Yes. At Emerald Lake we take your security seriously. This means all amenities are secured and accessible by residents only.
What are the hours of the clubhouse?
The Emerald Lake clubhouse is accessible from M-F 9:00 am- 5:00pm.
What are the hours for the fitness center?
M-F 9-5 after hours until 8:00pm
Is the fitness center open 24 hours?
No. The Emerald Lake fitness center is not open 24 hours, however residents can access the fitness center between 9:00 am - 5:00 pm, Monday through Friday. Between 5:00 pm and 8:00 pm residents can access the fitness center using their key FOB.
What time is the pool open, and is it seasonal?
The Emerald Lake pool opens memorial weekend. Residents can enjoy the pool between 12:00-6:00 pm on weekdays and 12:00-8:00 pm on weekends.
Is the community gated?
No. Emerald Lake is not a gated community.
Do you have a business center? When is the business center available for use?
Emerald lake does not currently have a business center available for use.
When is the resident clubhouse open?
The Emerald Lake resident clubhouse is open M-F 9:00 -5:00 pm.
Can I reserve the clubhouse for private use?
At this time the clubhouse cannot be rented for private use.
What times can I access the clubhouse?
The clubhouse is accessible M-F between 9:00 -5:00 pm.
What other resident amenities does your community offer?
Emerald Lake offers a great selection of amenities. Including a pool, weight room and clubhouse.
Does community offer high-speed internet and co-working spaces for remote workers?
Emerald Lake does not offer high-speed internet or dedicated co-working spaces for remote workers.
Are there shared workspaces or meeting rooms available?
There are currently no shared workspaces or meeting rooms available at Emerald Lake.
Do common spaces have high-speed internet?
Yes, the common spaces throughout Emerald Lake are equipped with high-speed internet for resident use.
How do I get my packages/do you have package lockers?
Depending on your specific delivery instructions, packages at Emerald Lake can be held in the leasing office or delivered directly to your building and safely placed under the mailboxes.
Where do deliveries go?
Deliveries at Emerald Lake are either routed to the main office or placed directly under the mailboxes at your specific building
Do you offer outdoor grilling areas for residents?
Yes, Emerald Lake offers an outdoor grilling area for residents, which features a brand-new grill.
Do you offer valet trash service and/or recycling?
Emerald Lake does not currently offer valet trash or recycling services.
Are concierge services available?
Concierge services are not available at the Emerald Lake property.
What kind of resident social events and community gatherings are hosted at the community?
Emerald Lake does not host seasonal resident social events or community gatherings.
Do you have outdoor green space like courtyard, walking paths, etc.?
Emerald Lake does not feature specific outdoor green spaces such as courtyards or walking paths.
Do you have DIY space or studio space?
There are no designated DIY or studio spaces available at Emerald Lake.
Is there a dedicated dog park or pet wash station on-site?
Emerald Lake does not have a dedicated dog park or a pet wash station on-site.
What is the smoking policy?
At Emerald Lake, smoking is only permitted in designated outdoor areas, and all smoking must take place at least 15 feet away from any building.
Is smoking allowed in apartments or common areas?
Smoking is not permitted inside the apartments or common areas; at Emerald Lake, it is only permitted in designated outdoor areas and must take place at least 15 feet away from any building.
Are pets allowed, and what is the pet policy?
Emerald Lake welcomes up to two pets per apartment, subject to aggressive breed restrictions, with a $30 monthly pet rent per pet and a $300 non-refundable pet fee per pet.
What is the parking situation?
Emerald Lake offers open surface parking alongside dedicated visitor parking, and all residents are required to display a resident decal on their vehicles.
Is parking assigned or open?
The parking at Emerald Lake is completely open for residents.
Are garages or covered parking available?
No, Emerald Lake does not currently offer garages or covered parking options.
What is your policy on guests staying overnight?
Overnight guests are welcome at Emerald Lake for up to 7 days, provided they register their vehicle with the office and receive a visitor parking tag.
What schools are in the area?
Emerald Lake is located near several area schools, including Northeaster High School, Pasquotank High, JC Sawyer Elementary, River Road Middle, Albermarle School (private school), Elizabeth Middle School, Covenant Classical Academy, Northside Elementary, College of The Albermarle, and Elizabeth City State University.
Is rideshare service (like Uber/Lyft) commonly available in the area?
Yes, rideshare services like Uber and Lyft are commonly available in the neighborhood surrounding Emerald Lake.
How far is it to the nearest airport or train station?
The nearest airports to the Emerald Lake community are Elizabeth City Regional Airport and Norfolk.
What is the travel time to the closest airport or transit hub?
From Emerald Lake, travel time is approximately 16 minutes to the Elizabeth City Regional Airport and 56 minutes to Norfolk International.
How walkable/bikeable is the community?
Emerald Lake is conveniently located within walking distance to a grocery store and several restaurants.
Are there sidewalks, trails, or bike paths in the area?
The area surrounding Emerald Lake features paths routing near Northeaster High School, Pasquotank High, JC Sawyer Elementary, River Road Middle, Albermarle School (private school), Elizabeth Middle School, Covenant Classical Academy, Northside Elementary, College of The Albermarle, and Elizabeth City State University.
Are there grocery stores or shopping centers nearby?
Yes, Emerald Lake is located near several shopping destinations, including Foodlion, Dollar General, and the Tanglewood Shopping Center.
Does the community have additonal storage outside of the apartment? If so, is there a monthly fee?
No, Emerald Lake does not offer additional storage spaces outside of the apartments.
Are the apartments furnished?
The apartments at Emerald Lake are not furnished.
Do you offer furnished or partially furnished apartments?
Emerald Lake does not offer furnished or partially furnished apartment options at this time.
Have any recent renovations been done?
Yes, renovations at Emerald Lake have recently been completed, and additional property updates are currently in process.
When were these apartments built?
The Emerald Lake apartment community was originally built in 1995.
Are elevators available for resident use?
There are no elevators available for resident use within the Emerald Lake buildings.
Is additional storage available inside or outside the apartment?
Emerald Lake does not provide additional storage spaces inside or outside of the apartment floor plans.
Do apartments have ceiling fans?
The apartments at Emerald Lake are not equipped with ceiling fans.
What type of flooring do the apartments have?
The apartments at Emerald Lake feature carpet in the bedrooms and LTV flooring throughout the dining rooms, kitchens, and hallways.
Do apartments include in-home laundry or access to shared laundry?
Yes, every apartment at Emerald Lake includes convenient in-home laundry.
Are the in-unit washers and dryers full-size, frontload, or stackable?
The in-unit washers and dryers provided at Emerald Lake are full-size appliances.
What kind of appliances and features does the kitchen have?
Kitchens at Emerald Lake are fully equipped with a refrigerator, a stove and oven, a dishwasher, and a garbage disposal.
Is there a disposal installed in the sink?
Yes, a garbage disposal is installed in the kitchen sink of each Emerald Lake apartment.
Is a dishwasher included in each apartment?
Yes, a dishwasher is included in the kitchen of every apartment at Emerald Lake.
Do kitchens include full-sized appliances?
Yes, the kitchens at Emerald Lake feature standard, full-sized appliances.
Does the apartment come with a microwave?
Microwaves are not included in the appliance package at Emerald Lake.
Does the kitchen have a chef's island?
The kitchens at Emerald Lake do not feature a chef's island.
Does the kitchen include a dedicated pantry?
There is no dedicated pantry space included in the Emerald Lake kitchens.
Does the apartment feature any smart home technology?
Emerald Lake apartments do not currently feature integrated smart home technology.